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Our top tips for buying a stairlift
By far the best advice for anyone buying a home stairlift is to book a home survey and quote. It will give you everything you need to make an informed decision, including what type of stairlift you need, how it works, and exactly what it will cost. The surveyor will be able to answer all your stairlift questions – even the ones you hadn’t thought of!
Why buy direct from the manufacturer
You could buy through a general mobility retailer, or you could look for a secondhand stairlift and someone to fit it, but we don’t recommend either. We believe the best route is to buy your stairlift direct from the manufacturer. Here are some of the reasons why...
Brand New
Buying a brand new product direct from the manufacturer gives you the confidence that every part of your stairlift is fully tested and in flawless condition. It also means your stairlift will be professionally installed and fully tested in your home by a specialist stairlift engineer who knows the product inside out.
Manufacturer Warranty
Your new stairlift comes with a full Manufacturer’s Warranty. If you have any problem in the first 12 months, your warranty will cover the cost of callouts, replacement parts and labour. It also includes your stairlifts’ first annual service. Beyond that, an extended warranty or annual service agreement is a cost-effective way to pay for essential maintenance and guard against unexpected bills.
Accurate Pricing
When you buy direct, the price you’re quoted will be all-in, with no hidden extras or unexpected fees. It will include the cost of professional installation and any necessary modifications or options agreed in advance with your home surveyor. Your personalised quote carries no obligation to buy and will remain valid for a set period, giving you time to reach an informed decision.
RECCOMMENDED PROVIDER
Since it was founded in 1992, Acorn Stairlifts has evolved to become a global leader in the manufacture, direct sale, installation and on-site maintenance of home stairlifts. Buying from Acorn means you’ll never need to go anywhere else for your stairlift needs, and Acorn’s reputation is built on outstanding customer care.
Award Winning
Acorn Stairlifts has earned awards not just for the consistently high quality of its products, but also the way it deals with its customers.
See their AwardsIndependent Reviews
You can read independent customer reviews about Acorn Stairlifts on Trustpilot, where it holds a five-star ‘Excellent’ rating.
Read their ReviewsFree Virtual Survey
Acorn Stairlifts developed a remote ‘Virtual Survey’ option for those who would prefer it as part of its response to the COVID-19 pandemic.
What's a Virtual SurveyAward Winnning
Acorn has earned wide acclaim for the quality and innovation of its stairlifts – including the prestigious Arthritis Foundation Ease of Use commendation. Other awards recognise the way it cares for its customers, many of whom are elderly, and the fair and open way it does business.
Positive reviews
Trustpilot is a leading online customer review website, hosting independent reviews of businesses worldwide. Anyone can post a review on Trustpilot, giving their honest opinion of goods or services they’ve received. Acorn Stairlifts hold a five-star rating on Trustpilot. On the rare occasion a poor review is posted, Acorn will act to try to resolve the issue.
Virtual Surveys
In some cases, the staircase survey can be undertaken remotely over the telephone through a simple step-by step process guided by a stairlift expert. This ‘Virtual Survey’ is offered as an option and is best suited to less complex staircases. Whenever an Acorn Stairlifts employee needs to visit your home during the COVID-19 pandemic, you can rest assured they will observe strict and thorough anti-virus protocols.
Since it was founded in 1992, Acorn Stairlifts has evolved to become a global leader in the manufacture, direct sale, installation and on-site maintenance of home stairlifts. Buying from Acorn means you’ll never need to go anywhere else for your stairlift needs, and Acorn’s reputation is built on outstanding customer care.
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